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Customer Service Representative

Customer Service – South Burlington, Vermont
Department Customer Service
Employment Type Full-Time

Customer Service Representative

Instrumart is looking to hire a smart, energetic and friendly person to join our Customer Service team in our South Burlington office! Our CSRs provide direct support not only to our external customers (i.e. front line for all incoming phone calls, order status, tracking information, and revisions to orders) but also to our internal Engineering Department by assisting in all aspects of the successful input and completion of orders.

The successful candidate will:

  • Have a strong aptitude for multi-tasking and organizational skills
  • Be comfortable working with computer applications and our telecommunications system, and a willingness to learn our integrated business management software
  • Demonstrate strong written and verbal communication skills
  • Be comfortable helping customers order Instrumart’s technical products
  • Possess excellent attention to detail, capacity to work in a fast-paced environment, and display high levels of punctuality and dependability
  • Have a “head for numbers” (prices, part numbers, etc.)
  • Be both a self-starter and a team player
  • Work well with others

Previous experience and/or prior knowledge of our products would be beneficial in this position, but are not required. Experience working with NetSuite (or similar business management software) and multi-line telephone systems preferred.

When applying, please have fun with your cover letter. Your cover letter is your chance to tell us what separates you from all the other applicants; please take the opportunity to provide us with an original, compelling case for why we need to hire you!

**Please whitelist the email address with "" in the sender field to ensure you receive any and all emails regarding your application**


Instrumart is an Equal Opportunity, Affirmative Action, Employer. We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital, disability or veteran status.

Please use the links below to review the statements of protection from discrimination under Federal law for job applicants and employees.

Poster: English Version - Revised November 2009

Supplement: English Version - Revised September 2015

Need Help Applying? Instrumart is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation to apply for a position, email us at and we'll be happy to help.


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  • Location
    South Burlington, Vermont
  • Department
    Customer Service
  • Employment Type
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